Terms of service

Last updated: 19 September 2026

1. The agreement

These terms govern your use of the BeeGrow AI platform and this website. They form a contract between you (the “Customer”) and Beestech Ltd, company number 12490303, registered at 10 Maplin Close, London, N21 1NB, United Kingdom.

Where you have signed a separate written order form or master agreement with us, that document takes precedence over these terms to the extent of any conflict.

By creating an account or using the platform you accept these terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.

2. The service

We provide a hosted software platform for managing controlled-environment growing operations, comprising the modules set out in your order form, together with the web and mobile applications and the API.

We may modify, add to or remove features. We will not materially reduce the core functionality you have paid for during a subscription term without giving you at least 60 days' notice and, if the change is materially detrimental to you, the option to terminate and receive a pro-rated refund of prepaid fees.

The platform is a record-keeping and decision-support tool. It is not a safety system. You remain responsible for the safe operation of your growing equipment, for independently verifying critical readings, and for maintaining appropriate physical alarms and fail-safes. Do not rely on the platform as the sole means of detecting a condition that could damage a crop or endanger a person.

3. Accounts and access

• You are responsible for the accuracy of your account details and for keeping credentials secure.
• You are responsible for the acts and omissions of your users as though they were your own.
• You must tell us promptly at hello@beegrow.ai if you suspect unauthorised access.
• Credentials must not be shared between individuals. Your order form states the named-user allowance for the service.

4. Your data

You own your data. All farm, crop, environmental, operational and personal data you put into the platform remains yours. We claim no ownership over it.

You grant us a limited, non-exclusive licence to host, process, transmit and display that data solely to provide and support the service, and to produce aggregated, de-identified statistics that cannot reasonably be used to identify you, your site or your commercial position.

We do not sell your data, share it with other customers, or use it to train models that serve other customers.

You may read your data at any time through the authenticated API, and may request a full export in a structured, machine-readable format at any time during the term. On termination we make a complete export available for 30 days, then delete your data from live systems within 30 days of that window closing, as set out in the data processing terms.

Where the data includes personal data, the data processing terms apply and form part of this agreement.

5. Acceptable use

Your use of the platform is subject to the acceptable use policy, which forms part of these terms.

6. Fees and payment

• Fees are set out in your order form and are based on growing area under management and the modules selected.
• Subscriptions run for the term in your order form, normally 12 months, billed annually or quarterly in advance as agreed.
• Invoices are payable within 30 days. Unpaid invoices accrue statutory interest and fixed recovery compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
• Fees exclude VAT and other applicable taxes.
• If your growing area grows beyond your plan band, we will agree the change and any pro-rating with you in writing before it takes effect. No band change is applied automatically.
• We may increase fees at renewal on 60 days' notice before the renewal date.
• Onboarding and professional services are quoted separately.

7. Availability and support

We aim to make the platform available continuously, excluding planned maintenance notified in advance. Target availability, support hours and response times for each plan are set out in the service level terms.

8. Intellectual property

We retain all rights in the platform, its software, design, documentation and branding. Nothing in these terms transfers any of those rights to you beyond the licence to use the service.

If you send us feedback or suggestions, we may use them without obligation or payment. This does not give us any right to your data.

9. Confidentiality

Each party may receive confidential information from the other. Each agrees to protect it with at least the care it uses for its own confidential information, to use it only for the purposes of this agreement, and not to disclose it except to personnel and advisers who need it and are under equivalent obligations. These obligations continue for three years after termination, and indefinitely for anything that is a trade secret.

We treat your crop recipes, yields and unit economics as confidential information.

10. Warranties

We warrant that we will provide the service with reasonable skill and care, in accordance with the documentation, and in compliance with applicable law.

Except as expressly stated, and to the extent permitted by law, the service is provided without further warranties. In particular we do not warrant that the service will be uninterrupted or error-free, or that it will produce any particular agronomic or commercial outcome.

Nothing in these terms excludes your statutory rights where you contract as a consumer.

11. Liability

Neither party excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

• Neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, or loss of business opportunity.
• Our total aggregate liability arising out of this agreement in any 12-month period is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim.
• We are not liable for crop loss or damage arising from your reliance on the platform as a safety or alarm system, or from your failure to maintain independent verification of critical conditions.

12. Indemnity

We will defend you against any third-party claim that the platform infringes that party's intellectual property rights, and pay damages finally awarded, provided you notify us promptly, give us control of the defence and cooperate reasonably. This does not apply where the claim arises from your data, your modifications, or your use of the platform in breach of these terms.

13. Term and termination

• The agreement runs for the initial term in your order form and renews for successive equivalent terms unless either party gives 60 days' written notice before the end of the current term.
• Either party may terminate immediately if the other commits a material breach that is not remedied within 30 days of written notice, or becomes insolvent.
• We may suspend access for non-payment 14 days after written notice, or immediately where continued access poses a security risk.
• On termination, your right to use the platform ends, accrued fees fall due, and the 30-day export window in clause 4 applies.
• Clauses 4, 8, 9, 11, 12 and 15 survive termination.

14. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email to your account contact. If a change is materially detrimental to you, you may terminate before it takes effect and receive a pro-rated refund of prepaid fees.

15. General

• Governing law. These terms are governed by the laws of England and Wales.
• Jurisdiction. The courts of England and Wales have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.
• Assignment. Neither party may assign without the other's consent, except to a successor of substantially all its business.
• Entire agreement. These terms, the order form and the policies referenced in them are the entire agreement and replace any prior discussions.
• Third parties. No one other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999.
• Severability. If a provision is held unenforceable, the rest continues in force.
• Force majeure. Neither party is liable for failure caused by events beyond its reasonable control, provided it notifies the other and mitigates.
• Notices. Notices to us go to hello@beegrow.ai and to the registered office.